Case
Education
ServeOperate
01
Symptom
Each campus enrolled students a different way.
02
Intervention
A journey map of enrollment across four campuses and a service blueprint of the whole process.
03
Outcome
A single process with documented exceptions instead of improvised ones.
Context
- 01
Four campuses had each solved enrollment on their own. What was a rule in one was an exception in another.
- 02
The service blueprint made the full process visible and let us unify it without erasing the legitimate exceptions.
Methods used
- research-and-experience
- innovation-management