We don't publish client names or numbers we can't back. We publish cases: the problem as it appeared and what solved it.
On-site shadowing and a redesign of the in/out register with barcode scanning.
A single register operable from the warehouse, with a daily cut and one inventory figure everyone trusts.
Content inventory and an architecture oriented to how people search for a firm, not how the firm names its work.
A site structure and an editorial calendar the internal team can sustain.
A journey map of enrollment across four campuses and a service blueprint of the whole process.
A single process with documented exceptions instead of improvised ones.
An obligations map and a traceability matrix, plus a platform with auditable evidence per client.
A file reconstructable in minutes when a request comes in.
Migration to a single system with the catalog as the source of truth and a custom design on top.
Publishing and selling from the same data.
Waste characterization and instrumentation of measurement by flow.
A measurable baseline and criteria to decide what to invest in first.