Case
Energy and fuels
Operate
01
Symptom
Inventory existed in three places and none of them matched.
02
Intervention
On-site shadowing and a redesign of the in/out register with barcode scanning.
03
Outcome
A single register operable from the warehouse, with a daily cut and one inventory figure everyone trusts.
Context
- 01
The warehouse team kept three parallel controls: one on paper, one in a spreadsheet and one in the purchased system. None was the source of truth.
- 02
The redesign started on the warehouse floor, not in a meeting. The new register was built around how fuel actually moves, not how the system names it.
Methods used
- product-and-platforms
- research-and-experience